Microsoft is looking into issues with some PCs who have installed the Windows 10 Anniversary Update and have since experienced freezing issues.
In a thread on Microsoft's support forums (via Softpedia), a company rep wrote that this freezing issue seems to be happening with a select number of PCs that have installed the Anniversary Update:
Microsoft has received a small number of reports of Windows 10 freezing after installing the Anniversary Update on systems with the operating system stored on a solid-state drive (SSD) and apps and data stored on a separate drive. This issue does not occur when starting Windows 10 in Safe Mode.If you are experiencing this issue, we will be providing updates to this thread. Click the Subscribe button at the end of this post if you want to be notified when this thread is updated. In the meantime, you can work around this issue by signing into Windows 10 using Safe Mode to move your apps and data to the same drive as your operating system.
The rep added that Microsoft asks "for your patience while we continue our investigation and please check back on this thread for an update."
If you have installed the Anniversary Update less than 10 days ago, you can go back to the older version of Windows 10 to solve this problem:
Method 1: Using the Recovery Console
- Restart your PC. When you get to the sign-in screen, hold the Shift key down while you select Power > Restart.
- After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced Options > Go back to the previous build. If you don't see this option, try Method 2.
Method 2: Using the Settings app from Safe Mode
- Restart your PC. When you get to the sign-in screen, hold the Shift key down while you select Power > Restart.
- After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.
- After your PC restarts, you'll see a list of options. Select 4 or F4 to start your PC in Safe Mode.
- Open the Settings app.
- Select Update & security and then the Recovery tab.
- Under "Go back to an earlier build", click the Get started button and follow the instructions.
Let us know if you are dealing with these freezing problems with the Windows 10 Anniversary Update in our comments!
More Windows 10 resources
For more help articles, coverage, and answers on Windows 10, you can visit the following resources:
