Microsoft finally fixed this one annoying Copilot bug in Windows 11 for multi-display users, but those on Windows 10 need to wait

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Microsoft has issued a fix for the annoying bug causing desktop icons to jump between displays on Windows 11, though Windows 10 users will have to wait a bit longer.

Microsoft Copilot
(Image credit: Windows Central | Jez Corden)

What you need to know

  • Microsoft has finally patched the issue, causing desktop icons to jump between displays on Windows 11.
  • Consequently, the company lifted the compatibility hold it had placed that prevented users from upgrading to Windows 11, version 23H2, and accessing Windows Copilot.
  • The fix isn't available for affected Windows 10 users, though Microsoft is working on it.

Microsoft has finally issued a fix for the issue, causing desktop icons to move sporadically and jump between displays on Windows 11. The company pointed out that the issue occurred when users attempted to use Copilot in Windows (especially those with a multimonitor configuration). As a result, Microsoft placed a compatibility hold, which prevented affected users from upgrading to Windows 11, version 23H2, or accessing Copilot.

Luckily, the issue has been resolved "on the service-side for Windows 11, version 23H2 on devices with updates released January 9, 2024, or later," as indicated by Microsoft (via Neowin). This means affected users can now upgrade to Windows 11, version 23H2, and access Windows Copilot.

According to Microsoft:

"This issue was resolved on the service-side for Windows 11, version 23H2 on devices with updates released January 9, 2024 or later. Non-managed consumer Windows devices with no other compatibility hold should now have Copilot for Windows available. The safeguard hold has been removed as of February 7, 2024. Eligible Windows 10 and Windows 11 devices with no other safeguards should now be able to upgrade to Windows 11, version 23H2."

The company points out that Windows 11, version 23H2 might not be available for some of the affected users immediately. It added that it might take up to 48 hours for the update to be available in some cases, though restarting the device might help.

The fix isn't available for Windows 10

Microsoft Copilot prerelease 2023

(Image credit: Daniel Rubino)

It's worth noting that this fix isn't available for affected Windows 10 users, though Microsoft says that it's currently working on a fix and should be able to resolve this issue soon. Therefore, if you're still running Windows 10 version 22H2 on your device and have a multimonitor configuration, it's possible that you might not be able to access Copilot. 

Kevin Okemwa
Kevin Okemwa
Contributor

Kevin Okemwa is a seasoned tech journalist based in Nairobi, Kenya with lots of experience covering the latest trends and developments in the industry at Windows Central. With a passion for innovation and a keen eye for detail, he has written for leading publications such as OnMSFT, MakeUseOf, and Windows Report, providing insightful analysis and breaking news on everything revolving around the Microsoft ecosystem. You'll also catch him occasionally contributing at iMore about Apple and AI. While AFK and not busy following the ever-emerging trends in tech, you can find him exploring the world or listening to music.

1 Comment Comment from the forums
  • GraniteStateColin
    That was the main reason I don't use the Copilot app in Windows (but I do use it in Edge for searching all the time). Does this only fix the icon jumping, or can other windows overlap Copilot now?

    As soon as Copilot can function like a window (so above or below other windows) and not as a giant, mega-taskbar on the right that moves icons and all other windows out of its way, I'll start using it. But as long as it's going to permanently eat-up 10%+ of my screen, I'll leave it turned off.
    Reply