Is Microsoft and OpenAI's tech bromance fraying? The ChatGPT maker's GPT-4 model is "too slow and expensive" to meet Copilot 365 users' needs.

Satya Nadella with Sam Altman at a conference
(Image credit: Bullfrag)

Microsoft is OpenAI's largest investor with a $13 billion investment in the ChatGPT maker's technology, arguably the best bromance in tech. However, the multi-billion dollar partnership might be rocky grounds.

Earlier this year, Microsoft briefly became the world's most valuable company ahead of Apple and NVIDIA because of its early investment and adoption of AI across its tech stack. Microsoft has invested billions in OpenAI to facilitate its advanced and sophisticated advances. In return, the Redmond giant gets early access to next-gen AI models.

Most of Microsoft's products and services are powered by OpenAI's cutting-edge tech. However, a new report by Reuters suggests the company might have plans to integrate new models into its Microsoft 365 Copilot service. Perhaps more interestingly, Microsoft's new AI models won't be backed by OpenAI.

The report further details that Microsoft could be moving away from OpenAI's AI products like its GPT-4 model because it's too expensive and isn't fast enough to meet its enterprise customer's requirements. The report details how Microsoft is aggressively looking at ways to reduce costs for enterprise features, such as Github Copilot, with a goal of "passing on savings to customers."

This news comes after an earlier report indicated that Microsoft and OpenAI's partnership might be fraying, citing disagreements over their exclusive deal and the exorbitant sums of money on computing power that barely meets the requirements for OpenAI's AI advances.

Interestingly, OpenAI staffers say Microsoft's inability to meet the firm's computing power demand could potentially cost it the coveted AGI benchmark as rival AI labs rapidly progress in the landscape.

Microsoft's issues with Copilot 365

(Image credit: Windows Central)

As you may know, Copilot 365 is deeply integrated into Microsoft's productivity tools, including PowerPoint and Word. It runs through the company's data and is designed to help users find information quickly. It also summarizes meetings and emails to enhance productivity, effectiveness, and efficiency.

A recent report highlighted Microsoft's struggles with Copilot and its advanced AI models despite early access to OpenAI's tech. A high-ranking executive at Microsoft described most Copilot AI tools as "gimmicky," further disclosing that the firm heavily relies on third-party vendors to make Copilot work across its tech stack, including Microsoft 365. Some clients disclosed that the AI-powered tool doesn't work well "75% of the time," prompting some users to indicate that $30 per user per month is a bit extravagant.

OpenAI is reportedly attempting to scrap a stringent clause that will sever its partnership with Microsoft once it hits the coveted AGI benchmark. And as it seems, the ChatGPT maker's CEO Sam Altman indicated that AGI might be achieved sooner than anticipated and will whoosh by with surprisingly little societal impact. A technical employee at OpenAI claims the AI firm might have already achieved AGI after releasing OpenAI o1 to general availability.

Microsoft could be looking to place a safer bet on its AI advances. It might be a great idea for the tech giant to split its risks, especially after OpenAI's recent bankruptcy reports speculated to hit up to $5 billion in losses within 12 months. Microsoft CEO Satya Nadella indicated that severing its ties with OpenAI is the only natural cause of action after AGI is achieved.

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Kevin Okemwa
Contributor

Kevin Okemwa is a seasoned tech journalist based in Nairobi, Kenya with lots of experience covering the latest trends and developments in the industry at Windows Central. With a passion for innovation and a keen eye for detail, he has written for leading publications such as OnMSFT, MakeUseOf, and Windows Report, providing insightful analysis and breaking news on everything revolving around the Microsoft ecosystem. You'll also catch him occasionally contributing at iMore about Apple and AI. While AFK and not busy following the ever-emerging trends in tech, you can find him exploring the world or listening to music.

  • naddy69
    Translation: The "AI" hype bubble is about to burst.

    Companies can only lose 5 billion dollars a year for a very short time. Once investors get tired of being duped/burned, it will be Good Night Gracie for "AI".
    Reply
  • fjtorres5591
    It means MS has milked OpenAI for all it needed to boost its inhouse efforts and is getting ready to Spyglass them. Time to switch to models they don't have to share.
    It has always been in the cards. Either MS controls the tech or they ditch OpenAI and since a buyout is unlikely...
    Reply
  • fjtorres5591
    naddy69 said:
    Translation: The "AI" hype bubble is about to burst.

    Companies can only lose 5 billion dollars a year for a very short time. Once investors get tired of being duped/burned, it will be Good Night Gracie for "AI".
    Worth remembering that " People always overestimate the short term impact of a new tech and vastly underestimate the long term impact." -- Bill Gates.

    So the much hyped "AI" hasn't put everybody out of work in two years?
    It never was going to, pearl clutchers aside.

    That said, wait a bit (say, five years) and you'll see what generative software leads to.

    "The internet is just a fad." Luddites, Circa 1995. Hasn't aged well, has it?
    Reply