Windows 10 launched over three months ago, but apparently some PC support reps for third-party OEMs like Dell and HP are not fond of Microsoft's latest release. They are apparently telling some customers not to upgrade to Windows 10, even if the problems are not directly related to the OS.
Laptop Magazine called support reps for OEMs in an undercover examination of their tech support efforts:
When we called Dell's support line and asked how to change the touchpad's scrolling direction on an Inspiron 15 5000 that we had upgraded to Windows 10, an agent named Jalvin told us the company is getting a ton of support calls from Windows 10 users. He recommended that we revert our notebook back to Windows 8.1, before transferring us to another rep. He told us, "there are a lot of glitches in Windows 10."
In an official statement, a Dell spokesperson said that the company "sometimes recommend a customer revert to their previous operating system to troubleshoot a specific issue they're having." but added that it remains committed to Windows 10 and are ready to help our customers make the transition as easy as possible."
The investigation has concluded that calling PC supports reps are not the best idea for people to solve problems and that customers should go online first to research issues.
Source: Laptop Magazine
